[Resolved] Idea Cellular — roaming charges deducted

 
4 Reviews
India
 Nitheeshp on Feb 4, 2019
Charged for roaming for all incoming and outgoing calls. Number [protected]. Customer care said calls are made out of idea circle. But in bill it shows idea network. Also, isd call for 4 seconds billed with 52 rs. Normal charges are not applied for any of the calls. This is fraud billing from idea and they have disconnected my number even after i have raised the complaint for the same. I do not wish to pay this huge amount as bill.

roaming charges deducted
roaming charges deducted
roaming charges deducted
Complaint marked as Resolved Mar 9, 2019

Complaint Status


[Feb 04, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Feb 06, 2019
Dear Customer,

As per our recent communication, we've informed you that you've been charged accordingly as per your bill plan and usage. Also, you've been charged for ISD calls which is mentioned in your bill.

Regards,
Lakshmi
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Frequently i am facing a network related problems. I have already complaint about this to the idea employees but still i am facing the same problem.

Main problems are:
Call drop
Late call connect
Net not working
Week network

Please kindly check my problems related to network and give me reply as early as possible.

Thanks...
Idea Cellular Customer Care's response, Feb 18, 2019
Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.  

Regards,
Prajakta
Ever since I have ungraded my Idea 3G sim to the Idea 4g sim I have not been able to Receive as well as Send any text messages (SMS) and this is causing me a lot of trouble with the daily work.

Kindly look into the matter and resolve it as early as possible
Idea Cellular Customer Care's response, Feb 18, 2019
Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Dear
Idea service,
Respected Sir,

I am abbai, my idea number [protected], I recharged (rc 1000) by mistake our idea number... through phonepe app...so plz refund my money..if you want refund transection money plz take it .but plz send me money

Thankyou sir.

Yours faithfully,
PAMPANA ABBAI,
[protected]
[protected]aadhaar number.
Idea Cellular Customer Care's response, Feb 18, 2019
Verified Support

Dear Customer,

As per our recent communication, we've informed you that once the recharge is credited in the account we'll be unable to reverse the same.

Regards,
Lakshmi

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    Idea Cellular - roaming charges deducted