[Resolved] Idea Cellular — Rude customer service behaviour and not resolving my problem

Faiyaz Kadri

from Vadodara, Gujarat

Address:

Vadodara, Gujarat, 390012

Hello, i called customer care today from my idea mobile number as in morning 8 am i did recharge but i did not get its benefits, its been 12 hours now but no solution, i tried calling customer care 5 times but every time their response was very rude and unhelpful, they were not giving proper answers and also did cut my phone twice while i was still talking .

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Oct 29, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Idea Cellular Customer Care's response Hi Faiyaz,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Regards,
Yogesh

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Comments

Mahesh Champ

from Mumbai, Maharashtra

I have purchased a recharge of Rs 10. The pin of recharge is damaged . So please send me a pin on my mail id or recharge in my number. please help.

My details

Mob no: [protected]

Email id : [protected]@gmail.com

Serial pin: [protected]

Secret pin: ?

Thanks in advance
Mahesh

Piyush Prajapatik

from Delhi, Delhi

My CUG Mobile No-[protected]

And I want require My Call Details for My Knowledge if Possible Please to Share on my Mail ID [protected]@gmail.com

Idea Cellular Customer Care's response, Sep 29, 2016

Verified Support

Hi Piyush,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh