[Resolved] Idea Cellular — Service and misbehave with us | |||||
Subject: complain of idea post paid service... Dear Sir, .My concern is that I am suffer last 4 months for porting of my no. [protected] in Airtel network. But my request for mobile number portability rejected in 12to 15 times without any information or confirmation through idea services. Actual my issue is that i'm using CUG services of Idea post paid and if any body not paid his bill after that my mobile no. [protected] also blocked by Idea whereas i'm paid my bill on timely in every month with extra amount . Prior to this i'm also raised my complain for removed my no. from alternate no. of CUG services but issue not resolved form Idea point and idea customer care services and his says that you can PORT your no. to other network I can't help you and your no. will not removed CUG facility.However i'm submitted all required document to both Idea point At Raigarh( Chhattisgarh).After that I am apply for Porting of my no.[protected] to other network with 12 to 15 times but every time my request has canceled without any information and confirmation with us due to reason of that User cancellation. When we call idea customer care he/ she misbehavior and misguide me. I'm intact with Monika (Indore-[protected]), Bhasker( (Indore-[protected]), Tanushree ( Indore- [protected]), Savita( Customer care), Sonal( Customer care), Govind ( Customer care), Rekha( Customer Care), Roshni( Complain department Indore). All these guys are turning to me last 4 month and closed my request without any solution however earlier i'm raised same issue through mail to Idea Appellate authority and Idea Customer care to mentioned mail id- appellate.[protected]@idea.adityabirla.com & [protected]@adityabirla.com but there are no proper solution and response of my mail. If any outstanding bill/amount to other & my account why idea customer care authority did not confirm me. Why closed my porting request without any information, no any such mail and SMS of this issue related. When we call to idea customer care, different guys give different information but no proper solution gave to me.I request you to please help this matter, I hope you that understand my problem because I am suffer last 4 months otherwise I will initiate legal action against idea. If required I will send all mails and Call recording to you. Thanks Mukesh Singh [protected] Was this information helpful? | |||||
Feb 20, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 14, 2017 Idea Cellular Customer Care's response Hi Mukesh, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Regards, Vicky Verified Support Jan 16, 2017 Idea Cellular Customer Care's response Hi Mukesh, As per your telecon with our customer service associate on 16th Jan 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest. Regards, Abhi Verified Support Jan 20, 2017 Idea Cellular Customer Care's response Hi Mukesh, As per your telecon with our customer service associate on 19th Jan 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Naushad | |||||
2 Comments | |||||
Comments
Hi Naushad & abhi,
I'm not getting any proper solution about my complain and you says that my concern has been discussed
If you do not do something, then do not mention unnecessarily status. Idea only make a fool to customer. What my problem was resolved? I will taken legal against you and initiate my complain to TRAI.
Thanks
Mukesh Singh Jamhoria
[protected]
I'm not getting any proper solution about my complain and you says that my concern has been discussed
If you do not do something, then do not mention unnecessarily status. Idea only make a fool to customer. What my problem was resolved? I will taken legal against you and initiate my complain to TRAI.
Thanks
Mukesh Singh Jamhoria
[protected]
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Thank u