[Resolved]  Idea Cellular — service are given @ idea care

Jul 27, 2017

Updated by Bimal desai to inform you that I am join the idea since1998.during this journey I have no any complaint.but last 3 months I am not happy with the service you are given at idea are.i told my all story.last your company are change my free rental plan and give 749 advance rental plan.it is closed on may 2017. I came to ideacare and continue my plan.they told me my plan is active .but I received bill no any payment are showing of 749.again I go the ideacare month of June 2017.some of the mistakes your plan are not activated.these month it is happen.but this month I received a bill it's not activated.after that I go 3rd time to go at ideacare and told all my story.this time your staff told me that is your mistake.after some time I told me the staff pls call the store manager.he told me she is not free for your matter.you have any problems you get it mail to company.at that time I am speak loudly.2- 3 minutes she came and trying to solve my complaint. She told me after 24 hours your plan will be activated and my staff are confirming on call around 4-6 pm on 26 July 2017.but still time I am not getting phone or sms.continusly 3 mouths are very long time to solve the problem.last 15- 20 year using the idea but no any problems regarding networks.those all are happened @ 100 ft ring road . satellite Ahmedabad outlets.pls find attached snsps of your staff attitude and body language.

Jul 27, 2017

Updated by Bimal desai to inform you that I am join the idea since1998.during this journey I have no any complaint.but last 3 months I am not happy with the service you are given at idea are.i told my all story.last your company are change my free rental plan and give 749 advance rental plan.it is closed on may 2017. I came to ideacare and continue my plan.they told me my plan is active .but I received bill no any payment are showing of 749.again I go the ideacare month of June 2017.some of the mistakes your plan are not activated.these month it is happen.but this month I received a bill it's not activated.after that I go 3rd time to go at ideacare and told all my story.this time your staff told me that is your mistake.after some time I told me the staff pls call the store manager.he told me she is not free for your matter.you have any problems you get it mail to company.at that time I am speak loudly.2- 3 minutes she came and trying to solve my complaint. She told me after 24 hours your plan will be activated and my staff are confirming on call around 4-6 pm on 26 July 2017.but still time I am not getting phone or sms.continusly 3 mouths are very long time to solve the problem.last 15- 20 year using the idea but no any problems regarding networks.those all are happened @ 100 ft ring road . satellite Ahmedabad outlets.pls find attached snsps of your staff attitude and body language.

Jul 31, 2017

Updated by Bimal desai Dear Idea care team,

Finally after 3 months of time my plan is active but it's active or not I don't know.today I received a massage for that and I give reply on 'y'.

Please confirm me it is active or not ?
Please confirm me it is active in your system or not ?

Yesterday I am send mail on your customer care I'd.itis not for my activations of my plan but regarding customer service but your involvement of this matter I hope that my plan is active.

Today morning I received a call from company and understand what is the matter and told me it is forwarded to the concerned team.after some time I received a massage of plan activations.

In evening time I received a second call from idea.After some time of conversation she told me I am a store manager of this outlet and also I am their next to the your customer service desk.
So why she didn't interest into the same matter ? Why she is waiting a few minutes ? Why is not involved at that time and close ? It means she is watching and enjoying the customer problem.

In this call conversation she didn't any apologies for the behalf of her staff but also indirectly told me it is your fault.she told me please come my outlet and show the CCTV footage.my staff are not guilty.

In this all matter I am not blaming the idea company but some these type of staff are down your company reputation and market image.

I want only these type of misbehaver are not happened again and not repeated to the other people who are came at this outlet.

Please do not get any strictly actions against this staff.

After this mail I am don't wrote on this matter but such this type of matter are given a ' ? '. of the company goodwill.

Regards,
Bimal Desai
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