Idea Cellular — Service related

Address:

Bhopal, Madhya Pradesh

I am k g shankar, a retired bank officer, settled in house no. Hig145, amarnath colony, kolar road, bhopal (462024). I have taken idea prepaid mobile sim bearing mobile no.[protected] in the year2012 by submitting my pan as id and voterid as address proof. Now, ihave received message from idea cellular to register with them my aadhar card as id, which is mandatory. When my daughter visited their local office to register my aadhar card, she was informed that the said mobile no. ([protected]) is in some other person's name and hence they are not imparting any details of the id and address details. However, they say that they will transfer the number in my name provided if i avail their (I) postpaid services and (Ii) submit my pan card, address proof and fresh photograph. They are not willing to continue my present prepaid service. Why should i be penalized for their lapses if any at the time of issuing prepaid connection, and why are they now offering only post paid connection.in view of what has been stated above, kindly look into the matter and redress the complaint at an early date.
Regards,
K g shankar