Idea Cellular — Service related complaint

Address:

411040

Sir/madam,

I have complaint against your idea store sn.14 & 15 fatima nagar pune-411040 near renault showroom.

I have application for convert my postpaid number to prepaid at said idea store. When i was in store the person who was on counter no 'b' he talked with me very well & pleasantly. He was trying to convinced me to do not but when he knew that i am going to prepaid my no anyway. Suddenly he changed his talking style. Finally after half an hour i managed to pay my outstanding amt. As per his advice. He told me that card will convert to prepaid after 3 days.
But after 5 day card status not changed, today, after 6 days from application i again visit to same store. There was worst behavior from your idea store keeper. He has no sense of handling the customer. So i have kindly request you to make some changes. After all customer is very important. This is second time i got this treatment take some steps to improve your service at my idea store.

I am really disappointed with the behavior of your store.
I am expecting that you will take action from your side i will be waiting for your ans

Please do the needful.

Immediate step for improving idea store