[Resolved] Idea Cellular — sms from 51998 and balance deductions

pr_prakash

from Mysore, Karnataka

Address:

560077

Hello,

I get a sms from 51988 and balance is getting deducted. This is the third time it is happening. Once in jan (₹8) once in march and once today ₹3 each time. I have not asked for any service from 51998. Please do not send such sms messages and deduct balance from my account. Also please make arrangements to return the amount deducted so far ₹14.

Thank you,
—
Prakash

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May 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've raised your concern under ref. nos.[protected] which is expected to be closed by 07/05/2019. Your patience & cooperation is much appreciated while we work on this.

Regards,
Lakshmi

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Comments

Thaakur Shahab

from Noida, Uttar Pradesh

I had to face very delay on making an call.
And i have no volte service is provided.i had to send sms to activate volte services many times.but there is no farmality in jio, airtel such like in idea.

Idea Cellular Customer Care's response, Apr 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta