[Resolved] Idea Cellular — Threat to my family

rickxy

from Mumbai, Maharashtra

Address:

122003

Hi There,

Some random agency is calling my in-laws family and threatening them about me on the name of IDEA. I am using idea since last 6 years. I have 2 connections (one postpaid & one prepaid) and i don't want to leave idea network. But this kind of activity is making me do so. Request you to look into the matter and revert with resolution. The number from which they are making calls is [protected].
I gave a call on this number to enquire about matter & the response was "Go ask IDEA, we will make more calls and do the same with all the contacts in your bill details. How can you allow access of anyone's data to any agency.?

Hope to get positive response from you else I will be left with only one option and that is our legal system (Police)

Thanks & regards,
Ritesh B Bhagat
[protected]

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Oct 24, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Idea Cellular Customer Care's response Hi Ritesh,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Sep 08, 2016

Idea Cellular Customer Care's response Hi Ritesh,

As per your telecon with our customer service associate on 8th Sept 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh

Verified Support

Sep 16, 2016

Idea Cellular Customer Care's response Hi Ritesh,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Paras