Idea Cellular — unable to generate unique porting code (upc) for my mobile no. [protected]

singhkprbi

from New Delhi, Delhi

Address:

New Delhi, India, New Delhi, Delhi, 110057

Hello madam/sir,

For the past 2 months i have been trying to port out of idea due to bad signal coverage in my area. But everytime i send the prescribed porting message (Port [protected] to 1900), i receive a reply saying that upc for my number cannot be generated as it is not configured (Screenshot attached).

I have called and visited customer care stores a dozen of times, still the issue persists. Therefore i want you to look into it and resolve my issue asap.

Thanks and regards
Kishan pal
Primary no.: [protected] (To be ported out)
Alternate no.: [protected]
Email: [protected]@gmail.com

Please find the screenshot attached.

+1 photos

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Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta

Jan 06, 2020

Updated by singhkprbi Please do not lie for god sake. I didn't receive any missed call. And If I was unreachable, I have provided my alternate number. You could have called me on that. (Refer to my complaint)

Thanks
Kishan