Idea Cellular — Unable to recharge my Delhi no [protected] and also calls have been blocked by idea.

Address:

New Delhi, Delhi

Hi. I am using idea Netsetter 3g ([protected]) for the last 3 years in delhi. But last month my data when was about to finish, I received a flash message "to get additional 35 mb dial ***, 11 rs will be deducted from ur account". I did the same. The balance was 0 but after that reduced to -11/-. It was ok that due to negative balance I wasn't able to make and receive calls but not even on 121, 198 and 12345? So I recharged with 50 or 100 rupees multiple times from ideacellular.com and paytm.com even from the retailer shop and scratch card voucher coupon for 30 rs but everytime the recharge failed. for online transactions, amount got refunded to my account without recharge. Called customer care more than 10 times in the last 10 days on 198 with my postpaid idea number ([protected]) but they always say it will be resolved and they close the complaint without the solution. Idea! Please see my issue and resolve it asap. Still unable to recharge my main balance and still unable ro make / receive calls. On other forums idea said. It has been resolved but it is not. I tried recharging with 50 rs again today just now. But it failed again. Money refunded again. Idea please check and let me know. Thanks Vikas Tiwari [protected]