[Resolved] Idea Cellular — unable to send sms from prepaid

Dhananjay7307

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411061
Website:	Idea

Mobile no - [protected],
Unable to send sms, registered complaint to customer care executive on 198.
Today i received an sms from idea that the complaint is resolved and issue is closed, i am still unable to send sms, customer care executive says that in our system issue is solved, he also refused to raise appeal to the complaint. I requested to transfer the call to senior, then he replied that no senior is available to take call (What kind of 24*7 service is this).

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Oct 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been raised under complaint no:
[protected], which is expected to be closed by 27/09/2018. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Prajakta

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Comments

Abhijay Kamble

from Baramati, Maharashtra

I was just seeing the offers and reachege has success but I have the balance of idea of 149rs daily I want my points back please help me as soon as possible and my mcent browser has updated just now and not used the data still now

Idea Cellular Customer Care's response, Oct 6, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi