[Resolved]  Idea Cellular — unauthorized balance detection

I received a message from 53010 stating that "dear customer, you have been charged rs 10 and your current balance is rs xxx". They just deduct my balance without my permission and i didn't get any details regarding the deduction of my balance. So i called the idea customer care ask for the details, and they said that i had purchased the game but i didn't purchased any game. I have one simple feature phone, it does not have the facility to install the game or app. So i called up idea customer care again but they keep on saying the samething again and again that i've bought the game. I didn't get any solution from customer care and refund of my balance. Very frustrating customer care and network that i ever used. Need a solution.
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Feb 24, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Dec 05, 2018
Updated by srrajkumar
I wrote this complaint on behalf of my father. Idea Customer care did not resolved my issue. They again deduct 10 rs from my main balance today (5/12/2018). I received the message without any details they just mention we deduct 10rs from your main account. I again call customer care they said you have played one game that is why we deduct 10 rs. But i have one feature phone that company name is YXTEL(unfamiliar china piece ). How did i play game on this phone. I ask to customer care executive tell me which game i played. They don't know about that. They telling same thing again and again. I think Idea cellular plan to deduct 10 Rs for every customer to manage their Debts. This is the way idea compete with its biggest rival JIO. I advised to all customers please move your number to another network using MNP. Idea cellular is one of the worst network service i have ever seen. Here after i won't recharge my father mobile. My final request to idea cellular please don't respond this complaint update. I merely write this update to tell about your service to other customer. I don't need any of your compensation anymore. please continue your cheating. I hope What happened to aircel will happen to idea cellular in future.My final words idea is the Biggest cheating cellular network in india.
Verified Support
Dec 08, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we've informed you that you've been charged for game service for the given number. Also, we request you to send SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset or else you can dial 155223 to deactivate value added service from your account. If still any issue persist, you can contact us on 12345 or 198.

Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Lakshmi
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