[Resolved] Idea Cellular — unauthorized deduction from nazara

sunil mg

from Mahe, Kerala

Address:	Pathanamthitta, Kerala, 689662
Website:	nazara

Sir,
Last week i received a message that thank you for downloading animation from bazars, you have been charged rs 100/. Balance is rs 315.25/-. I complained to your customers care. But no use

Again today i received the same message and they deducted rs 100/. Again message is thank you for downloading animation from bazars.in both the cases i didnt downloaded the content. Its cheating. Now my mobile balance is rs 215.25/-
Please immediately reverse my rs 200/- and stop such unauthorized action s in future
Sunil

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Feb 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 21, 2017

Updated by sunil mg The site name is nazara. not bazars. it's a typing error. thanks

Verified Support

Dec 31, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We have raised a complaint for the same under ref. no.[protected] and you shall hear on the same on 03/01/2018 10:00:00 AM.

Regards,
Lakshmi

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Comments

Pooja Lathwal

from Khatra, West Bengal

I have been charged rupyee 24 for nazara animation download but i have not downloaded anything ..Return my money

Idea Cellular Customer Care's response, Dec 30, 2017

Verified Support

Dear Customer,
We apologize for the inconvenience caused. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest.
Regards,
Lakshmi

Deepa Sankhala

from Samba, Jammu and Kashmir

Sir,
Last week i received a message that thank you for downloading animation from nazara, you have been charged rs 100/. Balance is rs 252.09/-. I complained to your customers care. But no use

Again, i received the same message and they deducted rs 100/. Again message is thank you for downloading animation from nazara in both the cases i didnt downloaded the content. Its cheating. Now my mobile balance is rs 192.33/- and now, i recieved a message thank you for downloading NewArrival_GM from INDIAGAMES. You have been charged Rs. 99. Your balance is Rs. 91.16.
Please immediately reverse my rs 300/- and stop such unauthorized actions in future. If nothing is done, we will solve this problem leagally in consumer court.
My Idea mobile no. is [protected].
Deepa