[Resolved] Idea Cellular — unethical promo sms practice by idea cellular!

[Resolved] Idea Cellular — unethical promo sms practice by idea cellular!

D diff_2013 from Pune, Maharashtra

To the CEO, Idel Cellular. I have one Airtel post-paid number and one Idea pre-paid mobile number. Original numbers, not ported from or to any Cellular Service providers. Recently while getting a duplicate SIM card for my Idea number(as I lost original card) I was asked to provide an alternate contact number, for which with trust I provided my Airtel number. I can understand that you have a business need to send promotional SMS about your Idea offers to me but I expect that you send it only to my Idea number. I receive several Idea promotional SMS from Idea on my Airtel number. Please stop this unethical practice with immediate effect for all your customers. You also have a very bad practice of getting only customer's signature on the form and filling rest of the form yourself later as per your convenience and preference. So DO NOT say that I opted for it. You should send your promotional SMS to only your Idea Subscriber's Idea Cellular numbers. Regards, Was this information helpful? No (0) Yes (0)
May 11, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 13, 2017 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Regards, Maroof Jan 22, 2017 Updated by diff_2013 I called Idea Customer Care from my Idea number. The 'Idiot' Representative I spoke to asked me to contact Airtel to solve this problem!! I asked to be connected to his superior and the superior after understanding my issue promised me that within 3 - 4 days it will stop. It's a week gone and I still get Idea's promo SMS on my Airtel Number. Now it appears that the CEO of Idea is an 'Intellectual Idiot' who has no Credibility & Integrity in the first place. You are expected to stop this unethical practice of sending your Idea's promo SMS on my Airtel Number with immediate effect. I trusted you while giving my Airtel number as alternate contact number. You have violated my trust. I wish Idea bad luck and bankruptcy in years to come. Idea cellular company shall go down the drain and lose miserably in business. Mar 07, 2017 Updated by diff_2013 I am still getting Idea's promo SMS on my Airtel number. You have to stop this unethical practice with immediate effect. End of the Story.
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