Idea Cellular — unknown deduction & no response from customer care!

 
2 Reviews
https://www.ideacellular.com/, India
 aleem786 on Nov 8, 2019
Mob no; [protected]

I have checked my main account balance seen a deduction of rs. 350

I had balance more than 1100/-
Immediately revert back balance debited!

I have sent email & talked to cc but no response with correct details!

I a a costumer since 3 years & facing this issue!

When idea cc is alone then instant responses received but after merging with vodafone, no correct response received when contacted cc,

Already sent email 7 days passed still no resolution made!

So idea company is worst & now i have planned to port out of it!

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Complaint Status


[Nov 08, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Idea Cellular Customer Care's response, Nov 09, 2019
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hello Sir,

Please block my sim. My phone number is [protected] . I have lost my mobile. please do the needfull and kindly send a confirmation mail back to me to the above email id.

Thanks,
Darshan
Idea Cellular Customer Care's response, Nov 12, 2019
Verified Support

Dear Customer,

As per recent communication, we have informed you that your number is active with us. For any further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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    Idea Cellular - unknown deduction & no response from customer care!