[Resolved]  Idea Cellular — Unnecessary Deductions

Iam using a basic mobile nokia 105 model, yesterday(09-feb-2021) i received a message with a http link of some services i discarded it and immediately i recieved another message mentioning you have charged 10rs. without clicking the link how can it be deducted, after that i called to 198 and spoke to a executive they were like now we cant do anything, he connected to his manager and he was talking very rude and saying wherever you want to complaint make a complaint and saying like you clicked the link thats why it got deducted. One of them says you opened the message it got deducted, by reading the message how can it.

Okay in the case i clicked a link, mobile which i was using doesn't have a internet and browser too. without opening the link how can it got connected that link and got deducted.

This is how they are making fraud against customers. i do not recommend this network any more.

money is not the matter how can they make fraud regarding