[Resolved] Idea Cellular — unwanted charge problem | |
I received a message from 53010 stating "dear customer, you have been charged rs 10 and your current balance is rs xxx". Without my permission they just deduct my balance and i didn't get any details regarding the deduction of my balance. So i called the idea customer care, and they say that i had purchased the game but i didn't purchased any game. The phone which i am using can support only one game. I. E snake game, it does not have the facility to install the game or app. So i called up idea customer care again but they keep on saying the same again and again that i've bought the game. Didn't get any solution from customer care and refund of my balance and its not helping. Need a solution I think now i lost more 150 rupees Was this information helpful? | |
Feb 7, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 06, 2020 Idea Cellular Customer Care's response Dear Customer, We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance. Regards, Prajakta | |
 2 Comments | |
Comments
Money deducted from sbi card rs 45
Mob XXXXXX7807 is rchrgd for Rs.45.00.TID:UH[protected] Oper Ref :[protected] ).If not done, fwd this SMS from RMN to [protected] to deact usrID or call [protected]
Recharge not credited
Mob XXXXXX7807 is rchrgd for Rs.45.00.TID:UH[protected] Oper Ref :[protected] ).If not done, fwd this SMS from RMN to [protected] to deact usrID or call [protected]
Recharge not credited
Idea Cellular Customer Care's response, Jan 7, 2020
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta
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Since last 12 days i am trying to generate UPC code for porting mobile number.
but i oftentimes received massage that
UPC Cannot be generated as the mobile number is not configured.
please contact your service provider for further assistance
Mobile no [protected]
We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.
Regards,
Prajakta
I am unable to genrate UPC code
on 198 customer care is saying UPC code will be generated
but I am still receiving same massage
UPC Cannot be generated as the mobile number is not configured.