[Resolved] Idea Cellular — Use of slang and abousive language by Idea Recovery Agent | |||
Idea Cellular Limited as company not only seep out my call details but also misuse that details. Your recovery agent are calling to all my most close relatives & friends, then using abusing slang language with called my Name. Today Ms. MANJU SINHA called my mom and started saying disrespectful things about my sister. She said what for you have send your daughter in Delhi, she is a ### and lot more which I cant even write. This all was to recover Rs. 600 for that number which is not in use for past couple of month because my sis is out of country and she forgot to stop this no. Before calling close relative of a customer don't you guys see that for past couple of month this no is not in use, no incoming no outgoing no messaging. Unnecessarily you keep on adding you post paid plan charges. Answer me IDEA ? If some customer of yours forgot to stop the number then you order to your Recovery Department for doing such and rude, disrespectful behaviour with your customers? IF your answer is “YES”, then I suggest all IDEA Subscribers that please Disconnect all the idea connections………Because it’s really 'An idea can change your life’ …….If the threatening call going to your company’s Boss, Mother, Father, wife or such like those types of Important Relations. After such an insult I am going to lodge a police complaint against this MANJU SINHA and from the no she called. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
May I request you to kindly train your personnel to talk politely to customers. Ms Manju Sinha telephoned me today regarding and o/s payment which is disputed and called me names including 'logo ko loote hai'. Is this the way to talk to a customer. I have worked for 16+years in the adityabirla group and was DGM -Mktg at Indo Gulf. This is the least expected. When I asked for her designation; she said." kal aapke ghar pe sab pata lag jayega " in a threatening manner. Please initiate disciplinary action against such crude mouthed persons. Thanking You..
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Customer Care, Idea Cellular