[Resolved]  Idea Cellular — very slow 4g internet speed

Address:kasaridih kanhaiyapuri durg, 491001

Dear sir
I am using your network since 10 years but in last 15 days i m facing problem of slow speed of internet in my area. About that i m complain in ur customer care executive in 10 days back they give me reply that ur network improve up to 30 march 2019.in 30 march 2019 i m receiving a call from ur executive that sir we r improve u area network plz checked it and sent me message that my problem is resolved through communication id[protected] after that i m checking my net speed then problem remain same "my fb not working properly youtube not running smoothly" then i am again calling u r executive then tell the whole problem then he told me that sir ur problem solved upto 4 april 2019 and my complain id[protected].
So my only concern that please improve ur network speed and the whole my data days which i m not using ur net properly which is arount 15 days are give to me extra in my package or i m port my network to some other good network.

Thank you

Name-ramakant verma
Mob no-[protected]
Problem - slow internet like 2g speed
Problem area-1. Kasaridih kanhaiyapuri behind vimal traders
Durg (C. G.) -491001

2. State bank of india sector 1 branch bhilai-490001.
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May 2, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2019
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. As per our record, we've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta
Complaint comments 

Comments

I am facing poor 4g connectivity as well as internet poor connection with idea cellular Ltd from Today onwards...since I couldn't resolve my issue while calling to customer care section of idea they people don't even respond to call and attend it...really disappointed with idea since I am an idea customer from more hi than 5 years ..

Tesin Sebastian
[protected]
Kerala circle

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