[Resolved] Idea Cellular — weak data reception

Ananth Anilkumar

from Mavelikara, Kerala

Address:

Ernakulam, Kerala, 683582

I am an engineering student studying in kerala. So, my primary stay is at a hostel, in palissery, angamaly. I recently took a 3g/4g plan for 347. Now, it seems that i can't use 4g, because 4g isn't available at this place. Then i planned on using 3g. But, eventhough 3g is working, the connection i available only at some places and is lost at times. When i come in the weekend, which is in alappuzha, though i get 4g at some places, the signal is very weak, and if i move a little from my position, it might jump from 4g to 2g.
Please look into the matter.
Thank you

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Aug 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Idea Cellular Customer Care's response Hi Ananth,

Please accept our apologies for the inconvenience caused to you and delay in response.We tried calling you, but there was no response. we request you to provide alternate number with suitable date/time to call you.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

Regards,
Meeta.