[Resolved] Idea Cellular — why should charge following amount without prior information.....

Dhananjay Bansode

from Delhi, Delhi

Address:	Pune, Maharashtra, 412306
Website:	www.consumercomplaints.in

I am regular customer of idea service from last 3 To 4 years.
As the plan of Rs 75 i hv just revived the SMS of last 5 Calls & SMS on my
Mob No - [protected]
urgently give me the my recharge amount details for last month Also exempt from the charge apply as above. Refund the extra amount paid by me RS 99+ Rs15. on 28 May

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Sep 9, 2018

Complaint marked as Resolved

Jul 07, 2018

Updated by Dhananjay Bansode your idea care phone no. 12345 is not working well.
i cant communicate with your customer care officer.

Verified Support

Aug 09, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, recharge of Rs.75/- was successfully credited on 15/06/18 for the mentioned number. However, if you are still receiving sms stating the balance deduction, kindly share the sreenshot of the messege so that we can assist you further.

Regards,
Neha

Verified Support

Aug 09, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, recharge of Rs.75/- was successfully credited on 15/06/18 for the mentioned number. However, if you are still receiving sms stating the balance deduction, kindly share the screenshot of the messege so that we can assist you further.

( Kindly ignore the previous comment)
Regards,
Neha