[Resolved] Idea Cellular — without party concern balance deduction for validity extension

inder.inder2008

from Nilokheri, Haryana

Address:

Bulandshahr, Uttar Pradesh, 203001

Idea cellular deduct balance for validity extension pack of rs. 24 while i wanted to recharge for rs. 35, how can idea do this without my concern? Even the services from idea is very poor after migrating with vodafone, signal lost many times, no voice clearity and balance deduction. I want my money back of rs. 24. And the number from which the balance is deducted is [protected].

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Feb 27, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

Idea Cellular Customer Care's response Dear Customer,
As per our recent communication, we've informed you that as your service validity was due to expire on 14-Jan-2019, in order to ensure that you have seamless/continued uninterrupted, services, we have adjusted the minimum service validity amount of rs 24 giving you another 28 days. Prior to the adjustment, there was an SMS sent as well. You can now enjoy uninterrupted services until new validity expiry date. Going ahead, we would recommend you can recharge with our all-rounder packs which give multiple benefits or unlimited packs which give you extended service validity. Hence this amount cannot be refunded. If you do not want this adjustment to be done in the future you can dial *369*240#
Regards,
Prajakta