Idea Cellular — Worst customer service experience ever

Dear kumaar mangalam birla,

What a idea sir ji you have open wrost and cheater complany name idea cell.

I think your custmor care team hasbeen learned from iin bihar and they have completed education from iin bihar where the jugle is raaj is going on.

My familly members are using many mobile networks but idea is one the wrost.

Now i will share my experence so that your team will learn some things other wise soon you will shutdown idea company.

Since i am the idea custmor and maxmum using internet pkg, what to say about internet speed sorry to say its pooor 3g speed and forget about 2g internet speed god only help us.

Many time i have activated 6 gb unlimeted plan some time 2 gb and time to time 3g pakages on regular basis.

I am the one who is doing every 3rd day internet plan even services are poor.

I will tell you today story, i have did internet plan for rs 247 and rs 49 and rs 1.

Rs 247 plan was unlimeted
Rs 49 plan for night 1gb 3g plan for 12 to 6 am
Rs1 for tweeter 3 mb plan

When i have done all above plan from my mobile at the same time got confirmation msg.

After some time i have dailed *125# and it was showing 250 mb and surperise.

Then i have contated idea c care center unfortunatly i am in roaming and 121 was not working then i have called local idea c care center but they told me, they can not help me becauze ur number is belong to up west plz call them.

Again i have made call to up west c care center, i was surprise the person have pickedup call and i can
Hear behind people are talking making noise in call center then after 20 second beleave me he answer call said hello oh my goodness no warm gretting nting. Please check i[censored] have record voce.

I have inform him above all issue but unfortunatly he was stuck with his system and waited for him n he put me on hold for long but after no solution actually he was not getting me due to lack of product knowladge finally he was not able to solve my problem just given flase informatin. I have waisted 12 minutes via roaming call.

Again i have called second time same thing happened and they waited me for 15 minutes and finally said you did wrong plan and this plan is not maching with our system. I think they need traning on urgent basis.

Againg i have called third time make me hold for 20 minutes finally told sir don't worry ur plan is activated in ur number after 12 midnight it will work.
After midnight i was using internet but 49 1 gb plan was not showing when i have checked *125# it was showing 250 mb.

Then i have contacted again to idea c care 4th time 20 minutes waisted my time finally my call trasfered to sr executive and said ur plan is lapes due to you have done twice 1rs plan but i refused i have never done 2 times as per sr. Executive its showing in system. I said what to do now he said again u have to do recharge.

Question: only your sr. Executive knows how to check system what about other staffs if they don't knows why the hell they are giving wrong information as least give them basis traning.

God help your systems and your team.

Its ok rs 49 is nthing for me but they have my brain and waisted my time and money for call.

Now i have question for iin team how ur hiring these types of staffs those even don't know meaning of idea.

I think you have took those from iin bihar.

Now i want my money to be back without fail.
Rs 49 and roaming call charges asap.

My number is [protected] please dont call i am on roaming.

Email:[protected]@gmail.com