[Resolved] Idea Cellular — Wrong assurance given

mahadevchiru

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560078

Dear Sir / Madam

I recently got my airtel number ported to Idea. Number is [protected].

Though I was using Airtel number from past 5 years, I got my number ported to idea as i was assured unlimited STD and local calls for Rs.499 with 6 GB 3g internet. This was assured by your executive (mobile no.[protected]). I had told him that I am using 3G handset.

Now when I activated this, now your people are saying such plan is not there. This is absolute non sense and worst experience at the beginning only. During porting I was offered the same scheme with 6GB internet by Airtel for Rs.550. But still i tried Idea.

Hope this would be addressed soon and would be given 6 GB internet. Otherwise, pls stop the services.

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Mar 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

Idea Cellular Customer Care's response Hi Mahadev,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Mak

Verified Support

Feb 21, 2017

Idea Cellular Customer Care's response Hi Mahadev,

As per your telecon with our customer service associate on 21st February 2017, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas