Idea Cellular — Wrongly charges of postpaid connection migrate to prepaid plan and not give any receiving /acknowledgement

Address:

Jaipur, Rajasthan, 301413

Dear sir / madam

I dinesh chand my mobile number [protected]. I had visited at 10:30am on 01/ 04/ 2016 om teleservices power house mode near bank of baroda behror alwar rajasthan and submit application / one id proof & one photo graph for postpaid connection migration to prepaid. Then they require total outstanding bill payment.When same time i have online payment of my outstanding bill + next six days charges 425 rupees charges of as per plan migration. But showroom in charge require 50 rupees extra charges of sim card charges when same time i call 198 and talk with mrs. Turvender kor from idea care. And confirm. This charges is wrong and also talk with showroom in charge to idea care of mrs turvender kor is talking this charges wrongly and this migration services cost of free and try to understanding to ideashowroom incharge. He is not agree & mis behaviour or finally charge require 50 rupees. Same time i give 50 rupees but not give any receipt of amount. And application acknowledgement. And approximately half and hour mis behaviour with me regarding for receipt of amount.I have again call 198 idea care mrs pooja and confirm this changes correct or not she is reply migration sim charges cost of free & and again i will offer to talk with showroom in charge but not agree.
So please urgent solve this problem. Till date 09/ 04/ 2016not start but migration intimation mail received before five days. But till date not any call & solution & not start my number.

Thanks & regards

Dinesh chand
Mob [protected]