[Resolved] Idea — Charges on data pack proration # | |||
Dear sir, I am not satisfied with my recent billing cycle of 5425.03 for postpaid idea no. [protected]. Orry to state but when customer care was contacted, it was informed that on 25th of september some facility has been activated by customer, for which they are charging 3225.56. And the customer has to pay for the money. I had ported this number from vodafone anticipating good customer services, but this is something different, where i am feeling myself being fleeced of my money. Was this information helpful? | |||
Nov 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 03, 2016 Idea Cellular Customer Care's response Hi Sudhir, We sincerely regret the inconvenience. We will revert with an update shortly. Regards, Yogesh Verified Support Oct 04, 2016 Idea Cellular Customer Care's response Hi Sudhir, As per your telecon with our customer service associate on 4th Oct 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Yogesh Verified Support Oct 08, 2016 Idea Cellular Customer Care's response Hi Alok, As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Regards, Sagar Verified Support Oct 11, 2016 Idea Cellular Customer Care's response Hi Alok, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Suhas Verified Support Oct 26, 2016 Idea Cellular Customer Care's response Hi Alok, We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you. Regards, Yogesh | |||
2 Comments | |||
Comments
Hi Esther,
One gentleman had called from idea from number [protected] (named as Punit probably).
Idea need to train this guy as how to talk. His way of talk was full of arrogance and nonsense, why do you employ such people without proper training in customer care?
please dont call if you have arrogant people in your command line to solve the issue.
My mail is with you guys. It would be appreciable if you guys communicate me through mail.
One thing is clear, you guys have wrongly charged me.
i999 plan can be double at the maximum if modified but not as you have charged.
it is requested kindly mail me in detail.
so that i can take up the matter for settlement outside this forum in other consumer places.
I dont see Idea solving this issue.
Regards,
sudhir
One gentleman had called from idea from number [protected] (named as Punit probably).
Idea need to train this guy as how to talk. His way of talk was full of arrogance and nonsense, why do you employ such people without proper training in customer care?
please dont call if you have arrogant people in your command line to solve the issue.
My mail is with you guys. It would be appreciable if you guys communicate me through mail.
One thing is clear, you guys have wrongly charged me.
i999 plan can be double at the maximum if modified but not as you have charged.
it is requested kindly mail me in detail.
so that i can take up the matter for settlement outside this forum in other consumer places.
I dont see Idea solving this issue.
Regards,
sudhir
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it is hard to understand that why Idea didnt inform by mail or message that they are going to charge on pro rata basis. your customer service associate on fourth october informed that it is the company policy that any change by the customer of i999 plan will go on pro rata data charges. This fact may be known to the company and those who are formulating such policy.
But why Idea didnt inform that to customer by a message or mail. Even when other promotional details are being sent by idea through mail and message.
Please revert back with what is being done with my case, so that i can plan for my next course of action.
Regards,
sudhir
We regret the inconvenience. Your contact details are with us and we will get back to you soon.
Regards,
Esther