Idea — EXCESS BILLING AMOUNT | |||
Sir, I MPN my Aircel No. [protected] to IDEA POSTPAID in the month of Dec 14 under plan NO BILL SHOCK-249 and the talk limit of this plan was Rs.500/. I paid the bills of Dec 14 and Jan 15, but the bill of the month of Feb 15 is Rs.1943/- which is approximately four times greater than my talk limit. I want to say that if my limit had exceeded more than Rs.500 they should have stopped my service at once. I interacted with customer care idea service through mail and told the same story but they are pressuring me to pay the amount which is not justified. kindly take necessary and suitable action to settle the issue. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Thanks a lot for your quick concern, Sir.
Dear Customer,
We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details.
Thanks & Regards,
Customer Care, Idea Cellular
We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details.
Thanks & Regards,
Customer Care, Idea Cellular
when my billed amount reached to a sum of Rs.600/- plus the barred my outgoing call, folowed by GPRS, SMS and lastly incoming call also.
Sir, my alternate no. is [protected].
Sir, my alternate no. is [protected].
Dear Customer,
We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Sir,
Refer your comment on reference No.C1-[protected]. Did not hear any fruitful comment on the referred subject as my concern has been acknowledged earlier.
Thanking you
With regards
Ritesh Kunmar Singh
Refer your comment on reference No.C1-[protected]. Did not hear any fruitful comment on the referred subject as my concern has been acknowledged earlier.
Thanking you
With regards
Ritesh Kunmar Singh
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We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular