[Resolved] Idea — help me to get my money back

Sourav1982

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700084
Website:	Idea cecullar

Dear sir,

Today auto downloaded of 'wwe_vd from indiagames' without any subscription. Charged rs. 7 & previously rs. 15. Even after not downloading any game, i talked to customer care 198, but they didn't even try to listen my issue, he was forcing me to accept his opinion that i have downloaded that game from chargeble sites and not going to pay any money, please help me for back the complete amount.

As seen most of the complaints are regarding such unwanted auto download of games and all and dedication of money, so you must stop their trick.

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Feb 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We've checked, the adjustment of Rs.7/- has been passed on 25/01/2018. Also, we would like to inform you that you have raised the request post 24 hours of the deduction for Rs.15/-. Hence, we express our inability to refund the same. However, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina