[Resolved] Idea Telecom — outgoing call is barred

lover_boy

from Delhi, Delhi

Address:	Saharanpur, Uttar Pradesh, 247001
Website:	www.ideacellular.com

Hi,

Recently i port in my number ([protected]) to idea, and i have recharge rs 399 on 20th jan'19.
From last night (21.01.19) i am unable to make outgoing call, but i am getting calls on my same number.

I have talked customer care, they informed there is rain, may i know rain is only for one number because i am having other idea number and it is working fine.

So my request is... Escalate this issue to the concern team.

Idea number (Up_west) : [protected]

Thanks,
Amit

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Feb 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by lover_boy Hi,

Recently i port in my number ([protected]) to IDEA, and i have recharge rs 399 on 20th Jan'19.
from last night (21.01.19) i am unable to make outgoing call, but i am getting calls on my same number.

i have talked customer care, they informed there is rain, may i know rain is only for One number because i am having other idea number and it is working fine.

so my request is ... escalate this issue to the concern team.

IDEA Number(UP_WEST) : [protected]

Thanks,
Amit

Verified Support

Jan 23, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Leena

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Comments

prashanth v poojary

from Bengaluru, Karnataka

Myself prashanth, i have ported my airtel sim to idea . i got netwrk in new sim but facing trouble in recharging. facing truouble in tele varification ... even idea customer care numbr is not connecting . plz resolve myproblem . my number is [protected]

Idea Cellular Customer Care's response, Jan 25, 2019

Verified Support

Dear Customer,

As per our recent communication, you've confirmed that your concern with regards to number activation has been resolved. Also, your mentioned number is active with us . For any further assistance please get back to us on 198 or 12345.

Regards,
Leena