[Resolved] Idea Telecom _ Upe — ISF recharge not working..

Prinks

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

Dear Sir, My Mobile no is [protected]. I have done 3G Data recharge of 127 Rs (1GB) on 4 Dec 2014 and my recharge was done successfully and I also got the sms saying MRS:126.00. Credited Vol kb 104876.Expiry date 03/01/2015 00 hr... ". But now when I am using Internet, data charges are deducted being deducted from my talk time. 3G data balance is still the same. When i have called Customer Care and they told ISF means Idea Smart Phone and can use this only on ISF. I don't have an Idea Smart Phone. The meaning of ISF is not clearly mentioned on their web site. I have requested to revert my balance but they denied my request . Please help.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 4th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Prinks

from Lucknow, Uttar Pradesh

Hello,

I was asked to send a mail to [protected]@idea.adityabirla.com but even after 6 days there is no response.