Idea Wifi — Idea wifi broadband services

Address:	Pune, Maharashtra, 411027
Website:	selfcare.ideabroadband.com/jsp/customer/Login.jsp

My idea wifi account got blocked in December month.I requested for a password change and closure of the connection. I called customer care they registered my complaint but no action was taken after two months in february i was getting constant remainders that make payments for three months, i was surprised to hear that.my connection was not closed.
They said that connection will br closed in march once you make the complete payment.

After taking constant followups i came to know that even in march month my connection has not been closed.

People from customer care assured me of complete refund for the payment for which there is no net usage in January and February month.
I paid 2207 rupees for which i haven't used wifi for a single day.
I am adding the customer complaints registered on my number:

Service request number: TCT[protected] ON 23 feb 2016
service rquest number : TCT[protected], TCT[protected] ON 26 FEB
Service request number: TCT[protected].

Please provide me help regarding this context.