[Resolved]  IDFC Bank — Denial of maturity despite of courier receipt for document# folio # ide0007164

Address:Hyderabad, Andhra Pradesh, 500032
Website:Visit karisma.karvy.com

I have lost original bond certificate of IDFC Bond - TRANCHE 2 - FY 2011 – 2012. Hence all the following documents required for Buyback were dispatched at under mentioned address:-

1. A formal request application on a plain paper duly signed by myself with
request letter (Format VIII A)
2. Indemnity Form duly filled.(Executed on non-judicial stamp paper of Rs.20/-)
3. Address proof. (Self-attested)
4. Copy of Pan Card. (Self-attested)

All documents were sent to Karvy Computershare Private Ltd, Unit : IDFC Bonds, Karvy Selenium - Tower B, Plot No 31 & 32 - Gachibowli
Financial District - Nanakramguda, Serilingampally, Hyderabad - 500 032

The following courier receipt proof is provided by courier company (Trackon) which were sent on[protected] from Ahmedabad :-

Status of AWB No [protected] DELIVERED 11 Apr 2017 with COMPANY STAMP
Details
FROM TO MAN. No. DATE TIME
AHMEDABAD HUB HYDERABAD-[protected] BD7338709 08/04/2017 20:53
HYDERABAD-(A.P. PANJAGUTTA HUB-[protected] BD5436523 10/04/2017 09:01
PANJAGUTTA HUB 0 11/04/2017 18:54

But the receiving office is in denial mood to receive all these documents. How it is possible once the receipt is provided by courier company. Please advice as bond lock in period expired on[protected]. A regular correspondence is made but there is no output.

Thanks,
Yashin Khan
J-7/F-4 II Floor Dilshad Colony Delhi
Pin -110095
Mob_ [protected]
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Aug 6, 2021
Complaint marked as Resolved 
IDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2017
IDFC Bank Customer Care's response
Hi Yashin,

Request you to send the appended documents at

Karvy Computershare Pvt. Ltd.
Unit : IDFC Bonds
Karvy Selenium Tower B, Plot 31-32,
Gachibowli,
Financial District,
Nanakramguda,
Hyderabad – 500 032

List of documents:

• Duly signed request letter (Format VIII A)
• Indemnity Form duly filled.(Executed on non-judicial stamp paper of Rs.20/-)
• Attach ECS form ( for receiving payment)
• Address proof. (self-attested)
• Copy of Pan card.(self-attested)
• Cancelled cheque.

Regards,
Team IDFC
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