| Address: | 9486 120 st Unit 101-102 Surrey BC V3V4B9 |
Hey. My name is Khushmanmeet Kaur Sidhu and I booked my exam last month for 18 dec 2021. Unfortunately, i was not allowed to sit in the exam with a reply that my passport doesn’t looks real like my photo id and even a response that idp emailed me for the submission of passport. I called a hurded of times regarding this but there was no response. One day, when finally customer care took my phone and when I asked her regarding my exam, she said you can’t sit tomorrow in the exam as the passport doesn’t show your photo though u have submitted. When I asked for the refund or give me any date, I was replied that refund is not possible. Sir/Madam, I really want to know what’s this because otherwise idp used to call, before also i gave my ielts academic exam and idp called me for my speaking and writing test date and my experience was too good. But this time, it’s really difficult for me to lose my exam as well as 300 bucks which seems a big amount. Please assist me another date or try to do refund. Being a student, i can’t afford to lose 300 bucks. Please give me a direction. Was this information helpful? | 
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