IDP IELTS Customer Care
IDP Education India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
140
COMPLAINTS

IDP IELTS Customer Care

IDP Education India Pvt. Ltd.

Address
61, 2nd Floor, Chimes Building,Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
521
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146

Additional info

Ludhiana

IDP Education India Pvt Ltd

SCO31, 2nd Floor,

Feroze Gandhi Market,

Bhai Bala Chowk,

Ludhiana 141001

Tel: +91 16 1441 1888


Mumbai

IDP Education India Pvt. Ltd.

Express Buliding, 1st Floor,

Churchgate, Opp.Churchgate,

Railway Station,

Mumbai 400020

Tel: +91 22 4411 8888


Ahmedabad

IDP Education India Pvt. Ltd.

1st Floor, Mahalay Complex,

Opp. Hotel President, Nr. Swastik Char Rasta,

Off. C. G. Road, Navrangpura,

Ahmedabad 380009

Gujarat

Tel: +91 79 4411 8888

New Delhi

IDP Education India Pvt. Ltd.

610-616, 6th Floor,

International Trade Tower,

Nehru Place,

New Delhi 110 019

Tel: +91 11 4411 8888


Coimbatore

IDP Education India Pvt. Ltd.

Srivari Gokul Towers,

3rd Floor, 108 Race Course,

Coimbatore - 641018

Tel: +91 42 2441 1888


Chandigarh

IDP Education India Pvt. Ltd.

SCO 147-148, 2nd Floor,

Sector 9-C, Madhya Marg, Chandigarh 160009

India

Tel: +91 17 2441 1888


Pune

IDP Education India Pvt. Ltd.

Eden Hall, 103 Ghokhale Road,

Shivaji Nagar,

Model Colony,

Pune 411016

Tel: +91 20 4411 8888


Kochi

IDP Education India Pvt. Ltd.

7th Floor, BAB Towers,

Opposite Kochi Shipyard,

Atlantis, MG Road,

Kochi 682015

Tel: 91 48 4441 1888


Chennai

IDP Education India Pvt. Ltd.

9B Rain Tree Place,

7 McNichols Road, Chetpet,

Chennai 600 031,

India

Tel: +91 44 4411 8888


Vadodara

IDP Education India Pvt. Ltd.

Trident Mall, 2nd Floor,

SF-28, SF-29, Racecourse,

Vadodara 390007,

Gujarat

Tel: +91 26 5232 4606 / +91 26 5232 4609


Hyderabad

IDP Education,

3rd Floor North Wing,

Challa Chambers, Kapadia Lane

Raj Bhavan Road, Somajiguda,

Hyderabad,

Andhra Pradesh 500 082

Tel: +91 40 4411 8888


Kolkata

IDP Education India Pvt. Ltd.

307 Third Floor,

Vardaan Building, 25A Camac Street,

Kolkata-700016

India

Tel: +91 33 4411 8888


Amritsar

IDP Education India Pvt. Ltd.

SCO- 28, First Floor,

Taneja Towers, D.S.C,

Ranjit Avenue, Block B,

Amritsar- 143001.

Tel: +91 18 3509 3888


Bangalore

IDP Education India Pvt. Ltd.

201, 2nd Floor,

The Presidency,

No.1, St. Mark's Road,

Bangalore 560001

India

Tel: +91 80 4411 8888


Jalandar

IDP Education India Pvt. Ltd.

SCO- 33, First Floor,

Multani Tower, Ladowali Road,

Jalandhar- 144001.

Tel: +91 18 1441 1888


Mumbai2

IDP Education India Pvt. Ltd.

Unit No 101, DLH Plaza,

Beeta Co-operative Housing Society,

Plot No. 54-A, S.V. Road , Andheri (West),

Mumbai - 400058

Tel: +91 22 4071 9000



View More Information...

Customer satisfaction rating
3%
Complaints
140
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

IDP IELTS Complaints & Reviews

Sort by:

Idp Ielts — ielts listening section left due to headphones partly working. no action taken by the staff.

 Aishwarya Sharma96 on Apr 14, 2019
I had my ielts exam of reading, writing, listening in vadodara on 13th of april. During my listening exam the headphone worked a little bit and then stopped working. Then after fixing, it started fluctuating and i thought that my exam must not be left and i was in fear that i will not be able to give exam and then i decided to sit and listen in that fluctuating voice but the sad part is i couldn't listen properly and no serious action was taken by the staff when i told them once in actions....
Complaint comments  Read comments Complaint category Education

Idp Ielts — money got deducted twice

 dogfood on Apr 3, 2019
Hi

I made two attempts to make online payment using atm card, idp site said payment declined by bank both the times, later i used net banking and my payment was successful, however after some time my money got deducted twice for both failed attempts done using atm card.

Kindly refund my money for the payment done multiple times

Date of incident: 03/04/2014

03 apr 2019 pos 512967xxxxxx0222 paytm education pos debit 174881 03 apr 2019 13, 400.00

03 apr 2019 pos 512967xxxxxx0222 paytm education pos debit 742445 03 apr 2019 13,...
Complaint comments  Read comments Complaint category Unauthorized charges

Idp Ielts — ielts fees deducted from, account but slot not booked

 Avinash7731 on Mar 5, 2019
It's very disheartening to know that an organisation with such high acclaim has such a pathetic website. There are so many others reporting issues about fund being debited from the account but slot not being booked, neither is the amount refunded.

I was trying to book slot for this 23 rd march 2019 and rs. 12800 (Including the internet handling fee) was deducted. Apparently the page redirected with error 404 after passing through the payment gateway.

I have paid through my upi id and it's been 1 days. I haven't received any updates on refund yet.

Please...
Complaint comments  Read comments [1]Complaint category Institutes

Idp Ielts — ielts fees deducted from, account but slot not booked

 Nikhita Meria Paul on Mar 2, 2019
It's very disheartening to know that an organisation with such high acclaim has such a pathetic website. There are so many others reporting issues about fund being debited from the account but slot not being booked, neither is the amount refunded.

I was trying to book slot for this 28th february 2019 and rs. 12800 (Including the internet handling fee) was deducted. Apparently the page redirected with error 404 after passing through the payment gateway.

I have paid through my upi id and it's been 2 days. I haven't received any updates on refund yet.

Please...
Complaint comments  Read comments [1]Complaint category Education

Idp Ielts — money got deducted but slot wasn't booked

 Supreet Kaur Randhawa on Feb 25, 2019
I was trying to book slot for this 23rd March and Rs. 12650 was deducted. Apparently the page redirected with error 404 after passing through the payment gateway.

I have paid through my UPI id and it's been more than a day I haven't received any updates on refund yet.

Could this be investigated and initiate a payback?

You can find the details below:

Name: SUPREET KAUR RANDHAWA
Email Address: [email protected]
Message received: UPDATE: INR 12, 650.00 debited from A/c XX2990 on 24-FEB-19. Info: UPI-1xxxxx-paytm[protected]@[email protected]<...
Complaint comments  Read comments Complaint category Institutes

Idp Ielts — payment debited but slot confirmation is not received

 MohammadYusuf on Feb 25, 2019
I booked a slot for 2nd march 2019 generale training module from nagpur location. And payment is made through https://www.tpsl-india.in/PaymentGateway/PaymentGatewayHdfcNetBankReturnEBS.jsp<... />
The amount 12650 rupees deducted and i haven't received any confirmation yet, i tried to contact idp through mails trice but didn't get any response. Kindly help me to get my money back from idp.
My email id is [email protected]
Complaint comments  Read comments Complaint category Education

Idp Ielts — most disturbing and disgusting customer experience ever!!!

 Vijitha Uppuluri on Feb 4, 2019
I registered with idp cbt and at the end of registration after making the payment the system has thrown an error message. I wasn't sure if i was registered or not so i had to contact customer support.
I would say the most disgusting customer support i have ever had. I never had anyone hung up on me without providing a solution and they did it twice. All they have for me is to wait for 25 days to get my money back.
I know this is india and this is how it works but i wanted to share my experience, considering it might make a difference. I have no words to describe how i felt to be treated...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Idp Ielts — sop

 sushma khatkar on Feb 3, 2019
I'm getting my file done by idp, nehru place, new delhi. The lady who is my consultant is not helping me anyway i'm so depressed and don't know where to go. She clearly said that she will not help me no matter what when i asked her that atleast guide me how to write sop because i have no clue about that and it may hamper my visa process but she just mailed me few other sop and when i tried to write from them then she said you are copying them and not even helping me through this she replied you have to do your own and i will not proceed the file for visa untill you give me a good sop. I said mam...
Complaint comments  Read comments [1]Complaint category Employees

Idp Ielts — unable to handle admissions

 Anusha Kulal on Jan 31, 2019
Hi team,
Idp-st marks road
I visited a counselor last week who was supposed to share list of courses. I have been trying to reach them for the past one hour and they keep hanging up of transferring calls which never get picked up.
They are understaffed to handle so many applications.
Please do not let them be associated with ielts as they are not up to the mark...
Complaint comments  Read comments [1]Complaint category Education

Idp Ielts — money deducted but not credited [Resolved]

 Sant Malhotra on Jan 28, 2019
Sir i have made payement 12800rs deducted from bhim app for ilet exam not recieved my money till date please help to ur icici paytm bank kindly see

Customer Mobile Number:[protected]
Transaction History from 17/01/2019 to 18/01/2019
Date Time Bank Name Account number Sender Receiver Payment ID/Reference Number Pay/Collect Amount (in Rs.) Dr/Cr
18/01/2019 13:37:24 State Bank Of India XXXXXX6744 [email protected] [email protected] (EducationPaytm)
transaction id[protected]
COLLECT 12800.00 DR...
Complaint comments  Read comments [1]Complaint category Education

Idp Ielts — speaking complaint

 Rahulinsa on Jan 3, 2019
Respected sir,
This is to complaint you that
I had given a ielts test on dec 15, 2018
And my speaking was on dec 19, 2018
On my speaking day, my examiner was very ill and he was prone to cough and cold
Due to which he coughed alot
Which distracted me alot
And then i lost my confidence
Which had a huge impact on my result
My band in speaking was just 4.5
And this was my 2nd chance in exam
In previous exam
My band score in speaking was 5.5
At my perspective
In last exam
It was total fault of...
Complaint comments  Read comments [1]Complaint category Education

Idp Ielts — this is totally unfair and unprofessional : results withheld without any reason??

 Anissha Chaudhari on Jan 3, 2019
This is completely unfair and unprofessional. There is no one to assist for a realist withheld by idp without any time frame or time line? I would urge you to look into this matter.

I would request you to release my pending result from the 27th of oct 2018. I need my trf score urgently as i might lose the opportunity for a job offer that has been given to me in canada.

I have given these results in the urgency of securing a job in canada and finishing up my documentation. Due to the delay on your side i might lose the opportunity of the job i was securing. The company...
Complaint comments  Read comments Complaint category Banks

Idp Ielts — results withheld without any further information. need this resolved as soon as possible.

 Anissha Chaudhari on Jan 3, 2019
Hello,

I would request you to release my pending result from the 27th of oct 2018. I need my TRF score urgently as i might lose the opportunity for a job offer that has been given to me in canada.

My name is Anisha Ankush Chaudhari, i had given my ielts ( General ) exam as i would like to immigrate to Canada for work. I havent recieved my result as yet and it was suppossed to be declared on the 9th of November.

I have given these results in the urgency of securing a job in canada and finishing up my documentation. Due to the delay on your side i might...
Complaint comments  Read comments Complaint category Banks

Idp Ielts — money deducted but payment not confirmed by ielts idp website

 Arka Prava Sarkar on Dec 30, 2018
I am arka prava sarkar. I registered for ielts exam via ielts idp website. I made a payment of inr 12650, but the website declined the payment but my money has been deducted according to my bank statement. Also there is no notification by them via email or sms. I am unable to understand the problem. Please help me asap. My contact number is [protected]...
Complaint comments  Read comments Complaint category Education

Idp Ielts — I have already complaint but I amend the exam date its 19 jan 2019 and the amount deducted is 12800

 Zainab Sayyed on Dec 19, 2018
I registered ielts exam on date 19 JAN 2019 for mumbai west region
I will share my information please you can check and give me registration confirmation i don't want refund
Full name - [email protected]
Date of birth - 11 MAY 1994
Email - [email protected]
Mobile no - [protected]
Telephone -[protected]
Passport no-M195789
Valid date-06/01/2025
I didn't get any confirmation instead of get message your transaction is declined
I have completed registration and paid fees using my Debit Card even money 12800 got deducted...
Complaint comments  Read comments Complaint category Banks

Idp Ielts — noise problem

 Bhagyashree Oza on Dec 15, 2018
This complain is regarding the test conducted on 15/12/2018 idp ielts lrw at hotel regenta inn.
From last few minutes of listening section to reading and writing section, there was continuous disturbance of high level of volume from nearby party or ceremony held near/in hotel. This affected concentration and thinking ability of students, thus might affect their scores....
Complaint comments  Read comments Complaint category Other

Idp Ielts — withheld results for more than 8 weeks

 naidu ravada on Dec 13, 2018
I have attempted computer-delivered ielts exam on the 16th of october 2018 in hyderabad test centre and i supposed to get my result within 7 days from the date of my examination, but so far i have n't received my result. I clearly understood that the results are under investigation but these quality checks are solely to maintain your firm's integrity and you cannot put our life's in risk for that purpose. This is really a nerve-racking situation for the test takers to wait for months for the sake of results. We have already invested a lot of time, money and effort on this exam and this further delay...
Complaint comments  Read comments Complaint category Citizenship & Immigration

Idp Ielts — didn't receive ielts trf

 Preethy Mary on Dec 11, 2018
I gave ielts exam on november 10th 2018 and my test result was published on november 23rd 2018. Today is dec 11th 2018 and i still did not receive my trf. I contacted with idp several times and by several means (Toll free number, chats, in person went to their office), but still no use. If i don't get trf soon then i'll loose my admission in the university. Idp had assured me that they will dispatch my trf by 11th december 2018 but they didn't do as said....
Complaint comments  Read comments Complaint category Education

Idp Ielts — malpractices done by idp australia

 jasrgu on Dec 8, 2018
Dear all,
I had given my ielts exam from idp australia, and scored bands like listening-8, reading-8, speaking-7 and writing 6.5. And, i had again went for rechecking for my writing exam as it was not possible for me to get 6.5 in the writing as you can see my other results are quite promising.
Moreover, after searching the fraud and malpractices being done by idp in india, just to generate and collect money from normal citizens i realises that i should also protest in this regard as there is no transpiracy in the examination & checking system.
And, the worst part is that...
Complaint comments  Read comments Complaint category Institutes

Idp Ielts — incorrect scores

 Shivanand009 on Dec 7, 2018
Hi,
I have appeared for idp ielts test for more than 10 times.in the last 1.5 months itself i have given 5 attempts. Out of which i was able to score 8 plus bands in reading and listening section. On 1 occasion i even scored 9 band in reading.in speaking i was able to score 8 plus bands everytime. Barring 1-2 times when i got 7.5 in speaking. However, strangely i am not getting above 6.5 in writing. I have applied for revaluation of my scores for 2 results for which i have paid close to 20k. I have also registered for test in mid of december. For each registration i have paid 13.5k. You...
Complaint comments  Read comments Complaint category Institutes

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