Idp Ielts — Compensation refund

I had made compensation payments as mentioned by your department and was told my ielts wud be booked but it got delayed because I didn’t receive login details I made complaint on this forum again and then my case was reopened but my application was not booked due to multiple case registrations as I did it coz I received no response from your team and now again I have to wait for 15 days for refund as per your email I am posting this complaint as I waited for three days since 26 th December 2022 no one responded my emails I requested your team to call back now please refund asap so that I can book through website