IDP IELTS — ETRF not published even after 6 months since exam

Address:

Global Gateway Towers, Tower-B, 5th Floor, Sikanderpur Ghosi, Sector-26, M.G. Road, Gurugram -122002 Haryana, India

I appeared for my ielts exam on 30th October, 2021 and was informed of my declared result via text message on 13th November, 2021. However, my etrf has still not been provided to me as of 30th April, 2022, even after 6 months since I appeared for my exam.

I visited my local IDP center and was told to send a complaint via email.
I have sent multiple emails to IDP but each time a computer generated reply has come after two weeks, stating that my etrf is already uploaded.
I have called the customer care helpline multiple times over the past six months and every time I have received only vague replies stating that my etrf will be uploaded soon.

Due to the unavailability of my etrf I have already missed all my Autumn admission deadlines. Now I am afraid that I might also miss my Winter admission deadlines because of this issue.

I am in urgent need of my etrf, and would greatly appreciate if this issue is resolved as soon as possible. Thankyou.