Idp Ielts — I am complaining for worst arrangements at venue.

Dear sir/madam,

I am writing to make a complaint against arrangements at venue in amritsar. Ielts test conducted under idp by punnu international hotel provided the ever worst arrangements; a test which is supposed to finish in 3 hours, finished in 5 hours. And listening module which is supposed to be conducted at first was conducted last on 18th of august. Candidates got so exhausted that outcome was highly disappointed as could not concentrate fully. Ielts is all about concentration and that is what people could not do which resulted in wastage of valuable time and hard earned money. Could you please look into the matter. Will be really grateful if you could take any step in this regard as it is becoming a business only. Please improve your arrangements.

Regards.