Idp Ielts — IDP ielts education deducted my money but not send any confirmation email or not any sms

Address:IDP india education

Hey i am from india
I booked my academic ielts test for 24december 22 on 10 December 22
I paid the fees from my debit card After filling in the required details I was directed to the payment gateway where I made a payment of 15650 rupees .Immediately I received a message from my bank stating that the amount has been debited. But I couldn't see any booking confirmation on the webpage instead a blank screen appeared indicating TIME OUT ERROR. I was shocked to see the response.
I believed that the money would be refunded in 3-5 business days, as generally, this is the case if online payment gets failed in any other paying gateways. But I am yet to get my money refunded.
It has been confirmed from the BANK end that the payment has been done and the other party has received the same. I am very worried and perplexed.

I am requesting a refund of the money since I booked another slot for the test.
My passport no R2491835
Registered mobile no [protected]
Registered email [protected]@gmail.com
Name Ritika
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