Idp Ielts — Idp Ielts registration not completed but money deducted

Address:

IDP Education India Pvt. Ltd. Unit No. 206, 2nd Floor, 8, Excellency Building, Papanna Street, Off St. Mark's Road, Bangalore - 560001

I tried booking a slot to appear for the IELTS examination on 2nd December 2020.

After filling in the required details I was directed to the payment gateway where I made a payment of 14, 000 rupees. Immediately I received a message from my bank stating that the amount has been debited. But I couldn't see any booking confirmation on the webpage instead a blank screen appeared indicating TIME OUT ERROR. I was shocked to see the response.

I believed that the money would be refunded in 3-5 business days, as generally, this is the case if online payment gets failed in any other paying gateways. But I am yet to get my money refunded.

It has been confirmed from the BANK end that the payment has been done and the other party has received the same. I am very worried and perplexed.

I am requesting a refund of the money since I booked another slot for the test.

Please look over this issue and revert as early as possible.

Thanks

Email Id: [protected]@gmail.com