IDP IELTS — Late intimation about speaking test date and not replying to email request

I have applied for the IELTS (Academic) exam which is going to be conducted on 15.01.2022 (Pen and paper based). I was checking my ieltsidpindia login account from the past few days. My speaking test date was updated on 07.01.2022 (evening), as per which my speaking Test was scheduled on 08.01.2022. I received a text message about the same on 07.01.2022 (Time-16:46) and email regarding the same on 07.01.2022 (Time-16:36). In this way less than 20 hours were given to me to reach my exam destination. I was informed about my speaking test date at such a short notice that it was impossible for me to travel 1200 kms and reach the exam venue. Moreover, due to the prevailing Covid-19 pandemic situation and Covid related restrictions/night curfew imposed by many states, it was not possible to reach at exam centre as per your scheduled date and time. So, I dropped an email to ielts.[protected]@idp.com on 07.01.2022 (time- 5:16 pm) and requested to Reschedule my Speaking Test date citing aforementioned reasons. Later on I called on Toll-free Number at 05:28 pm and talked to your executive, who told me to call again next day at 10:00 am. In the Meantime I received ticket number ([protected]) for my email request. But the reply was vague “we shall take minimum 2 working days to respond to your query in normal circumstances. Due to current COVID-19 pandemic situation, please anticipate further delay in our response”. As per my last conversation with your executive, I called on your Toll free number in the morning and talked to your executive; she said that she is unable to reach out to concerned Team and told me to call in the evening after 4 pm. I again called at around 3:32 pm, executive on the other end told me that my speaking test will be rescheduled and I will be intimated about it through my Login account. It’s been a week now since I had send an email but no revert has been received from your side. IDP India is not replying to my email request citing current Covid-19 situation and at the same time expecting me to appear for my speaking test in less than 20 hours from intimation.
Today, I received a text message (time-16:54, date-14.01.2022) in which it has been asked to carry fully/partially vaccinated certificate on exam day (LRW Test- 15.01.2022), as it will be verified on that day. Again considering such a short notice, how is it possible to get vaccinated just before few hours from the exam. Firstly, not informing timely about Speaking Test Date and imposing conditions just before 1 day of exam and secondly, not replying to email request even after 1 week is totally unjustified. When the candidates are paying Rs. 14, 700 as fees for IELTS examination from their hard earned money, such an unprofessional and lethargic behavior was unwarranted from IELTS IDP India.

Passport No. – U1961616