Idp Ielts — Not able to download ETRF

I wrote IELTS of 12 Feb 2022 and received my result on 1st march.
I am not able to see the ETRF in the candidate portal yet.
It is throwing 404 not found error.

I need the certificate number to proceed with my immigration process. Kindly help.

They should also send copy of the e TRF to our email ID as well, which they are not doing currently.

IDP has stopped sending hard copy of TRF to our address as well, saying postal service is not working in India. But that is absolutely wrong!!

They should resume sending hard copy of the certificate as well.

IDP customer care chat will not connect to an executive saying all of them are busy.

Calling to customer service, only reply that eTRF will be updated in 3 days, in 5 days etc. no resolution.

Sending email to their email ID is not effective. It will just create a complaint number saying we are working on this. nothing after that.