[Resolved]  Idp Ielts — Not fixing issues and providing etrf

My ielts result was out in December, however I still didn't got my etrf/online score card, even my all documents are clear. 5 days ago I reported this issue to idp via email and also called their customer service to fix this asap as I have university application deadline. The person on call told me the issue will get fixed till next day. However, issue still didn't fixed. We paid for nearly 15k for exam, we studied for it, we provided all documents, all they have to do is provide our result, still they are not able do it. All students career is depend on it. So idp shouldn't be careless so much. I found thousands of frustrated students on YouTube who is facing this issue even its not their fault. Please take this complain seriously so no student should suffer for their rights.