IDP IELTS — Poor Network During My Virtual Speaking Test

Address:

MOD TOWERS, 239 Herbert Macaulay Street Alagomeji, Yaba, Lagos. (Former Alliance de Française).

Hello,
My name is Blessing Temilolu Abiodun, passport number A09722772 and registration number 035310
I am writing concerning my speaking Test conducted on March 23, 2022, at MOD TOWERS, 239 Herbert Macaulay Street Alagomeji, Yaba, Lagos. (Former Alliance de Française).

On the test day, the speaking test was conducted virtually via Zoom video conferencing with Mrs. Jane Undukwe as the examiner. However, the network was terrible during the test. The video call repeatedly hung causing difficulty in hearing each other. This glitch happened twice when I was almost rounding up speaking on my cue card and I was made to leave the test room twice to establish a reconnection with the examiner. On the second attempt, I was told to wait in another room to allow another candidate to take her test. Eventually, I went in the third time with the same examiner. Again, the network was not too smooth but was managed. This made me unsettled prompting me to make a complaint through a questionnaire on a tablet narrating my experience with the virtual approach because I knew this might affect my score.
On Friday, April 8, my provisional result became available with a 6.5 in the speaking module. I believe this does not reflect my speaking ability and feel the network instability affected my assessment by the examiner. Moreover, on my first IDP IELTS, I sat on September 4, 2021, I scored a 7.5 in the Speaking module so making a score of 6.5 this time around is hard to comprehend. For record purposes, the situation was captured on camera. I would like that recording be reviewed as a piece of evidence.
Given this, I would like you to take a critical look at my complaint and a remarking done on the speaking module. I look forward to positive feedback from you.
Kind regards,
Abiodun Blessing Temilolu