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Idp Ielts — Refund not received on ielts eor

I have applied for EOR on IELTS writing on 13.10.2022 and got an improved score from 5.5 to 6.But I didnt get the refund.
passport no:W3713835
Received a credit note on 31.10.22
Credit Note No.: CNE/10-23HR01554
Orignal Invoice/Advance Receipt No.: E/10-23HR0002953
Orignal Invoice/Advance Receipt Date: 13 Oct 2022

Please resolve the issue
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