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IDP IELTS

Idp Ielts — regarding test money refund

I have applied for ielts exam in idp education in july 2018 and i have canceled the exam and they have given approval that refund will be reflected in the account within august 15 but till now my refund money is not reflected in my account

Idp is not responding properly i had a proof for the refund still they are responding properly amount is (12650 rupees) i have an audio proof
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This IDP ietls organisation call center is not in their words they gave me false information in the first call by saying you cant change the test date by agent Gaurav
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