Idp Ielts — Reschedule IELTS test | Tested positive with COVID 19 on exam day!

Address:

Thekkinedath House, Parakkadavu Post, Poovathussery, Ernakul.am District, Kerala, India, 683579

Dear Sir/Madam,

I am George John and my Passport Number is T6877211. I applied for IELTS test which was scheduled on 25th January(Speaking) and 27th January 2022(Writing, Listening and Reading). I attended my speaking exam on 25th Jan but from the moment I returned from the examination center I got sick and tested positive with COVID 19. I called IDP and stayed home as I didn't want to walk in to the examination center and make others at risk. The person on the call from IDP asked me to stay home safe and promised to reschedule the test without an extra cost. Its been 37 days, now when i call they ask me to sent emails to ielts.[protected]@idp.com (Which they never respond!) or wait for an other "Two business days"!! Its been more than 30 Business days. IDP India has been acting irresponsibly in this issue. Please help me.
Please find the attached documents relevant.
Thank you
George John