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Idp Ielts — result investigation

I have got email for my result investigation but there is not any fix timeline for that. I don't mind about it but there should be some time that when i will get my result my visa application is based on this result. I also read that sometime it takes around 3 month. What kind of service they are providing us nothing. They just want money nothing else. They do not care about any students career.

I also read that sometime they do random investigation but on the basis of what?

Complaint Status


[Jul 05, 2019] IDP IELTS customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    5%
    Complaints
    220
    Pending
    0
    Resolved
    10
    phone
    +91 12 4441 1888
    location
    61, 2nd Floor, Chimes Building,Sector 44, Gurgaon, Haryana, India - 122003