Idp Ielts — Results withheld without providing reasons

Address:

Times Point, 1st Floor, Above Axis Bank, No. 30, Doddanekkundi Industrial Estate, Graphite India Main Road, KEB Colony, Industrial Area, Hoodi, Bangal

My results have been withheld without valid reasons and I'm not receiving proper responses to multiple emails regarding the same. I attempted the computer-delivered IELTS twice, first on 10th Aug, 2023 and second on 30th Aug, 2023. Since I got only a band 7 on the first attempt, I prepared very hard for the next 20 days and attempted again on 30th Aug. This was the one I was expecting better results but results have been withheld. I've paid 16250 for this exam twice in the last month and I'm not rich. It is not right that we keep paying to take this prestigious exam and then feel cheated out of it.
Results Investigation of IDP asked me to send a hand-written document about my test performance and I've sent in within 2 days of receiving the email, but nobody from the test centre or any IDP authority has called me back or written back with any valid information. They say there's no deadline for quality check of withhelp results, which is unfair to us who are on a timeline for job offers. The money I paid is also lost to me. When I call the helpline or interact through IDT chat desk, there is no help either.