Idp Ielts — Rude Customer Service

My request to report scores to universities on January 10th is not processed until now after 17 days. I called to customer service and the agent assured me that it would be done by 25th January. But nothing was done so I called the customer service today and the agent who answered the call was so rude that he cut my call while I was still speaking. He blamed me as if I was lying about the previous call and giving false information. He did not resolve my query and moreover rashly ended the call. Please check the call recordings on 27th January at 12.41pm for the proof. I don't know his name as he didn't give me a chance to ask and honestly I didn't expect that the call would end in this way. I request you to look into this issue and take necessary action. I would also be pleased if you process the request to report scores soon.
Details:
Passport Number Z4586338
Candidate Name Shreya Chandana Manda
Test Date 20 Nov 2021