Idp Ielts — Sending IELTS physical score report

I requested for sending IELTS physical score to an university on Jan 27th 2022.During the process of filling information for requesting the score report, it was mentioned that no tracking reference will be provided to ordinary post.I requested for a courier and not ordinary post, however I was not provided with any tracking reference until now.When I called the customer care number, an executive told me that no tracking reference will be provided to courier service also.This information is contrary to what was mentioned in the IDP IELTS India website.Also, for most of the time, the customer care number [protected] will not be connected.The customer executive was also rude in giving information.I would appreciate if my request of sending scores is processed as quickly as possible.
Passport Number - K4144337
Name - Ramya Krishna Mangamuri